![]() Please ensure that you provide your order number when contacting customer services. ![]() call charges may vary by network) or via email to: will be able to arrange a collection for your item with the supplier. Request a Collection via Robert Dyas Customer ServicesĬontact our Customer Services team on 03 (Monday- Friday 08:00 - 19:00, Saturday & Sunday 09:00 - 17:00, Closed Bank holidays. If you wish to return your item to Robert Dyas, you can do so by the following method: 1. Full details of your rights are available from your Local Authority’s Trading Standards Office. This is not intended to be a full statement of your rights under the Consumer Contracts Regulations. You will receive a full refund of the purchase price of the Products. Under the Consumer Contracts Regulations June 2014 you have a duty to take reasonable care of Products whilst they are in your possession. Anything of a nature that for hygiene or associated health and safety - this includes the Outdoor Spas, Mattresses and Divan Sets.Electrical/Technical products which have been unsealed.You may not cancel orders for the following types of products: Refunds for orders cancelled under the provisions of the Consumer Contracts Regulations will be processed in accordance with your legal rights. In the UK you have a legal right, under the Consumer Contracts Regulations June 2014, to cancel your order within fourteen (14) days following your receipt of the goods.
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